Shipping FAQs

How long does it take my order to ship?

- All of our items are in stock and ready to ship! If there are any issues that may cause a delay, we will let you know within 24hrs of the order. 

Your order will ship on the Monday, Wednesday, or Friday after you place your order. 

When will I receive my item(s)?

- After your package leaves our warehouse, the carrier can take 1-6 days (within the US) to deliver it depending on which shipping option that you chose at checkout.

US Shipping:

  • Standard: 2-6 Business Days
  • Upgrade: 1-3 Business Days 
  • Express: 1-2 Business Days (Overnight to 95% of the country)

International Shipping:

  • Canada: 4-15 Business Days
  • Everywhere else: 1-4 Weeks

*Please allow an extra 3-5 days for orders of 20 pieces or more. 

Does engraving add to the shipping time?

- No, adding a custom engraving won't delay your order. 

Do you offer rush shipping?

- Yes, we offer two rush shipping options for domestic orders. If these options are available to you, they will be shown in the shopping cart at checkout. Please note that we only ship on Mondays, Wednesdays, and Fridays, so please allow 1-3 days for your order to process. 

What carrier do you use?

- We ship all retail orders with the United States Postal Service. Some bulk orders (especially notebooks) will ship with FedEx or our freight service. 

How do I track my order?

- When your order ships, you will automatically receive a USPS tracking number via email. Follow the link in that email to track your package.

Can I pick up my order? 

- Unfortunately our warehouse is not equipped for order pickup for individual orders. Bulk buyers and retailers can pickup upon prior approval. 

International Shipping

Where do you ship outside of the USA?

- We can ship almost anywhere in the world, including Canada, the UK, Australia, and Japan. If your country does not have a shipping option available, please contact us for manual order setup. 

How much does international shipping cost?

- International shipping fees depend on the location, but range from $15-45. Add any item to your cart to see your shipping cost. 

Will I be charged a customs fee?

- Unfortunately, international orders will most likely incur a customs fee. These fees are based on the value of your order.

Autumn Woods is not responsible for customs fees.