If your question isn't answered below, don't hesitate to contact us.
All packages are shipped via USPS first class mail unless another option is requested (additional fees may apply). When you purchase more than one item, the shipping will combine for the cost of one.
International orders: Autumn Woods Co. is not responsible for customs and/or VAT fees that your carrier may charge. The price paid to Autumn Woods Co. only covers the original shipping cost charged by USPS. Please contact us if your item is held at your local post office because the shipping cost was not paid on our end. We will refund any charges that are not customs or VAT fees.
- "Standard Post" within the USA: 2-6 business days
- "Upgrade Post" within the USA: 2-3 business days
- "Overnight Post" within the USA: 1-2 days (overnight to 90% of the country)
- USPS first class international: 1-4 weeks
- USPS priority mail international: 6-10 days
If you need your item by a certain date, please contact us before you purchase the item so we can confirm that it will arrive in time. Many of our products are handcrafted to order and generally take 2-6 days to ship, but can take up to 2 weeks in during busier months.
Returns & Exchanges
Autumn Woods Co. sells only the finest products. If you are unhappy with your order, please send back your unused product within 30 days in it's original packaging for a full refund of the product price. The buyer is responsible for return shipping costs.
Please contact us within 30 days if you did not receive the correct product for an exchange or a full refund. Autumn Woods Co. has no control over the package after it leaves our shop, and is not responsible for lost or damaged products after they are shipped. Please contact us before placing your order if you would like to add insurance through USPS.
Custom orders and engraved items are non-returnable unless they are incorrect.
A note about shipping wooden products: wood is a natural material that is subject to warping and cracking due to extreme heat or cold. On rare occasion, If a package is left outside in the sun or cold the wood may crack. If this happens, please send us a picture (a phone picture will do) and we will send you a replacement product.
We accept all major credit cards including Discover, Visa, Mastercard, American Express and more through our direct checkout system. Payment is due with purchase. We cannot ship your order until we receive the full payment for the products.
Sales with a billing or shipping address in Maryland will be charged the Maryland state sales tax of 6%. Wholesale orders will not be charged sales tax upon receipt of a resellers certificate or resale tax number.
Please contact us if you have any questions.