Frequently Asked Questions

Please see if your question is answered below, and if not, contact us through our help center.

Autumn Woods Co.

Custom orders/custom manufacturing

Custom orders can be anything from a name engraved on a pen to a brand new product.

Engraving is offered on every product, both for text and logos. We offer free logo engraving on orders over 50 products.

We have custom manufacturing partners, and are always open to more if the shoe fits. Our capabilities include laser engraving/cutting, drilling, turning/lathe work, sanding/finishing, and dropshipping.


Yes, we harvest trees to make our products. We've chosen to make many of our products from wood veneer (thin strips of wood) to cut down on useage. We plant a tree for every product sold, and by our estimate, each tree can produce, on average, over 2,000 of our products. Woods like Cedar and Maple are also fast growing trees, which are replanted in the same farms from where they were harvested.

Our packaging is compostable, and uses natrual dyes (when applicable). That means that the mailer that your product arrives in can go straight into the compost or recycling.

Our goal is to leave the planet better than we found it.

What does "handmade" mean?

Our products are handmade in Westminster, MD. All woodworking is done in house, and all metalwork is completed through our partners. This allows us to focus on what we're good at: wood turning, sanding, sawing, and finishing.

Every AWC product uses real wood that was cut and sanded in our wood shop. We use a natural Danish Oil finish to ensure that the natual feel and scent of the wood (especially Cedar!) comes through.

What type of refills do your pens take?

Our pens take either cross or parker brand refills. You can get these refills on our site, on Amazon, or at any office supply store.



We can engrave just about anything on our products. Certain smaller products like the bottle opener keychains will have detail limitations, but it never hurts to ask.

We have a fleet of Epilog laser engravers that burn up to 300dpi.

Shipping time

Orders take 1-2 business days to ship. We generally ship on Monday, Wednesday, and Friday.

With stanard post, this means your order can take 2-6 business days to arrive. Please remember that we are not amazon. The extra day is worth the wait :)

Please ask about turnaround time for bulk orders over 50 pieces to make sure we can get your order in your hands in time.

Order pickup

Unfortunately we cannot offer order pickup at this time.


Any standard design or non-customized can be returned within 30 days for a full refund or the original product price. No questions asked.

Any broken or incorrect orders will be replaced, no questions asked. In the unlikely event that your product breaks within the first year, we will replace it.

For custom orders, we use the honors system. While we can't take returns on custom orders, feel free to reach out. Sometimes you may have hit the wrong key when typing in your engraving, or maybe there is an extenuating circumstance. We always do our best to make it right.

Shipping & Returns Policies

Bulk & wholesale.

Corporate gifting

We offer discounts starting at 20 to 5,000 products. We've worked with brands across the globe for customized corporate gifts and givaways that make a difference and actually get used.

Corporate gifts


We work with 200+ retailers across the USA to offer an in-person shopping option. We offer standard keystone markdowns (with bigger discounts for larger volume) and exclusive products.



Dropshipping allows us to partner with other brands to carry our products in their online stores. 

If you'd like to dropship Autumn Woods Co. products in your store, visit our dropshipping page.

Other questions.

How to support

The newest rendition of Autumn is about pairing each design with a cause. If you'd like to further support one of our charities, please contact us for a direct donation link, or visit our partner's sites:

Trees for the Future
Trevor Project
United Hatzalah

In person shopping

We've partnered with 200+ retail stores across the USA for in person shopping. While we don't have our own retail location, it's something we'd love to offer in the future.

We do not publish our active list of retailers, but feel free to reach out with your zip code for a list of locations near you.