Ordering FAQs

When will I receive my items? 

- All of our items are in stock and ready to ship! If there are any issues that may cause a delay, we will let you know within 24hrs of the order. 

Note that engraving does NOT add to the shipping time. 

Your order will ship on the Monday, Wednesday, or Friday after you place your order, and will take 1-6 days (within the US) to arrive depending on which shipping option that you chose at checkout.

Wholesale and bulk orders can take 1-3 weeks to ship depending on volume and time of year. Most wholesale orders will ship in under 10 days.


How can I pay? 

- Our website can accept all major cards, American Express, Paypal, and Apple Pay.

Our website is the safest way to pay and all of your information is SSL encrypted for your security.

Bulk orders can be paid by check with prior agreement. 

Do you have any discounts, sales, or coupons? 

- Chances are that we don't have a sale going on. As a small handmade company our margins are already smaller than that of a big box store, so we rarely offer sales. If we do offer a sale, we'll always announce it to our email list or on Instagram. 

We do offer discounts for bulk orders starting at 20 pieces, and our retailers receive the keystone discount for resale. 


Where do I leave my engraving instructions? 

- If an item can take engraving, it will have a box right above the "Add to cart" button where you can add your engraving text. Make sure to click the "engraved" option to show the text box.

Does engraving add to the shipping time? 

- No, it doesn't!

Can you engrave our company logo?

- Yes! We specialize in custom corporate products. Send your logo to info@autumnwoodsco.com for a quote.