Our frequently asked questions. Hopefully your question is answered here, but if not, don't hesitate to contact us.
FAQs About Ordering
Q: Can Autumn Woods products be engraved?
A: Your wish is our command. We can finally add custom engravings to most of our products!
Unfortunately, not everything can be engraved, but each product will have a box for "custom engraving" if this option is available.
If it's made out of wood or leather, it can be engraved. Ceramics, soaps, and beard oils cannot be engraved, but we would be happy to leave a note!
Q: How long will it take my order to ship?
A: Most of our products are ready to ship, and will ship within 3 business days. We typically ship on Tuesday, Thursday, and Saturday.
A few of our pens, tie clips, and cufflinks are still made to order. Please allow 5 business days for these items to ship, just to be safe.
Custom engraved will generally add 2 days to the production time.
If you need your order by a certain date, just let us know and we will let you know all of your options. Chances are that we can get it to you in time.
Q: Are your products ready to gift?
A: Autumn Woods specializes in handmade office gifts. Therefore, we make every effort to have our products ready to gift right out of the mail.
We don't include in invoice in the package, and are more than happy to leave a custom, handwritten note at no extra charge.
Most of our products arrive in either brown paper box, complete with the Autumn Woods Co branding - or in a cloth bag. If you'd like to know whether an item is pre-boxed please email us at firstname.lastname@example.org.
Q: I live near Westminster, MD. Can I pick up my order?
We are now able to offer local pickup upon request. If you would like to pick up your order, please contact us prior to ordering for free shipping and our address.
FAQs About The Products
Q: Do you accept custom orders?
A: Sometimes. Let us know your ideas here. We'd love to give it a try!
Q: Are Autumn Woods products handmade?
A: Absolutely. Our products are 100% handmade by American artisans.
Q: Who makes Autumn Woods products?
A: Autumn Woods products are made from the best artisans from across the united states. Many of our wooden products are made in house, but we work with our artisans to make customized and exclusive products just for you! Click here to meet the Autumn Woods team.
Q: Are Autumn Woods products environmentally friendly?
A: Absolutely. We never use woods from the endangered species list. Our leather is all second sources (the animal was used for meat before it was used for leather). All of our soaps and lavender products are vegan and all natural.
Q: What type of refills do your pens take?
A: All of our pens are refillable. The ballpoint pens take either Parker or Cross refills, the rollerball pens take Schmidt rollerball cartridges, and the fountain pens come with Parker replaceable ink cartridge and a converter, which can take any brand or style of liquid ink.
Q: Where do you get your wood?
A: For our in house made products (the pens, tie clips, and cufflinks) we work with a lumber mill in PA. We hand select each piece to ensure quality and stability.
FAQs About My Order
Q: (Tracking) How can I track my order?
A: After your order is shipped, you will receive a notification via email that has a link to your order. If you can't find that email, no problem! Just log into your account to go to your recent orders.
If you're still having trouble, just send us an email with your name and the item that you ordered, and we'll find it for you.
Please allow up to 5 days for your products to ship after the order has been placed. Please allow 24 hours for any tracking info to be updated after the item is shipped.
Q: (Returns) I don't like my order. What can I do?
A: If you are unhappy with your order, please contact us within 30 days. We will refund or replace any order that is incorrect or if you're unhappy with it.
Unfortunately we cannot cover any return shipping charges unless the item is broken or incorrect.
FAQs About Bulk Orders
Q: (Groomsmen) I would like to order gifts for my groomsmen, do I get a discount?
A: Absolutely. All orders for groomsmen are discounted by 15% for wooden items, and 10% for leather items.
Please be sure to order from our page specifically for grooms.
Q: (Corporate Gifts) Can my company order gifts for our employees?
A: Yes. We offer varying discounts for orders over 15 items, and offer custom name and logo engraving. Please contact us for more information.
Q: (Wholesale) I would like to carry your products in my store. Do you offer wholesale pricing?
A: Yes. We offer our in house products at a wholesale price. Please visit our wholesale page for more information.
Q: I love what you're doing. How can I support you?
A: Awesome! The number one thing you can do, other than purchasing our products, is to spread the word. Tell your friends, share our products on Instagram and Pinterest, and let people know about what we're up to!
Q: Do you have a brick and mortar store?
A: At this time, we don't have an in person store to visit. It is something that we have done on purpose to keep our costs down. Luckily we can pass our savings onto you for a less expensive final product!
Q: (Help!) My question still has not been answered.
Sorry about that! Feel free to contact us and we'll get back to you as soon as we can.